Can I include a gift message?

Yes! We offer the option to include a personalized gift message with your order. Once you add your selection to the shopping cart, a pop-up box will appear and give you the choice to include a gift message. We hand write all notes and slip them into the box before shipping out your cookies. Make sure to share any names you would like included on your gift message.

Do you deliver?

Yes, right now we are offering delivery on Tuesdays and Thursdays in the Los Angeles area. We require at least 24 hours notice to prepare your cookies and they will be delivered on the next available delivery day. Once we receive your order we will reach out to you to confirm a delivery slot. Enter your zip code at checkout to see if you fall within our delivery range! Delivery is $8.

Do I have to be home at the time of delivery?

No, we will always ring the bell first, but you do not have to be home for us to deliver. Once you agree to a delivery window, we might not be able to reschedule as our delivery route is pre-planned and others will be waiting for their deliveries. We are happy to leave your order in a safe place at the delivery address if you are not available and will do our best to hide the box from direct view.

*Please remember that our cookies are perishable and should not be exposed to extreme heat or inclement weather for an extended period of time.*

Do you offer shipping?

Yes, we ship nationwide in the continental United States. Since we do not bake with any preservatives, we limit our shipping to Mondays and Tuesdays to ensure the best freshness when your cookies arrive. We use UPS and you will receive your cookies within 2-3 days of shipping. Once your order has been shipped, we will provide you with tracking information for your order so you can watch your cookies make their journey to your doorstep. Shipping is $20. Some exceptions may apply when there are major peaks in rates.

Can I make changes to an order?

All order changes are dependent on the order status and scope of the change. Please reach out to us at hello@doughbakeshop.com and we will do our best to assist you.

What forms of payment do you accept?

At this time, we are happy to accept Venmo, PayPal, and all major credit cards. We also accept cash at in-person pop-ups & events.

Do you offer refunds?

We can offer refunds up to 24 hours after your payment has been accepted. After that, we cannot offer refunds as your order is probably in progress at that time. If we made a mistake or if you have a problem with your order after delivery, please reach out to us at hello@doughbakeshop.com and we will do our best to assist you.

Do you accept rush orders?

While we cannot accommodate last-minute orders all the time, we will make our best effort to meet your request when possible. Confirmed orders placed with a turnaround time of less than 24-hours will incur a rush order fee of $25.

Do you cater private events?

Yes, we are honored to be a part of your private celebrations and events! We require 3 weeks notice to prepare orders of 12 dozen or more and request 2 weeks notice for all special event orders. Additional fees may apply based on special requests and presentation. Due to the small size of our business, event catering is by availability.

Do you sponsor events or donate to nonprofits?

Yes, we love to support our local community and nonprofits. At this time we have a small quarterly budget set aside to contribute to these causes. Please inquire directly about any donation requests (hello@doughbakeshop.com).